StayBettr Rewards Terms and Conditions

Thank you for being a valued Member of the StayBettr Rewards program ("Program"). The Terms and Conditions ("Terms") of our program are laid out below. Oaks and Empire Strategies, LLC d/b/a StayBettr Vacation Rental ("SBVR") reserves the right to suspend, modify, or terminate this program at any time for any reason without notice. The benefits of this program are not guaranteed by SBVR, and you will have no rights of redemption beyond those in these Terms.

Definitions:

• Member: Anyone over the age of 18 who meets membership requirements outlined in these terms.
  
• Status Tiers: Members can earn Status Tier designations that provide Perks on future reservations. A Member's tier will be determined by qualifying activities taken by the Member during subject qualifying period(s) as defined in these Terms.
  
• Perks: Are discounts, incentives, or other benefits offered by SBVR to Members as thanks for their qualifying activities.
  
• Household: A single adult or couple, and their dependents sharing common expenses at the same residential address constitute a household.
• Stays/Trips/Reservations: Stay, trip, and reservation may be used interchangeably and shall mean the right to temporarily occupy an eligible property managed by SBVR.
• Qualifying Period: Annual periods commencing January 1st and ending December 31st . An initial census at the program start will use a shortened 2025 period.
  
• Qualifying Activity: A qualifying activity is when a Member books a reservation on staybettr.com and completes that stay. SBVR will automatically count one completed stay booked on or after January 1, 2023 on a third-party site as a qualifying activity. Reservations greater than 120 nights in length and cancelled reservations are not qualifying activities.
• Ineligible Properties: Properties managed by SBVR, and determined by SBVR, to be fully or partially ineligible for participation in this program.
  
• Ineligible Periods: Times, as determined by SBVR, that Perks my not be redeemed and/or that qualifying activities will be be deemed as ineligible for consideration for Status Tiers. 
• Staybettr.com: Shall mean reservations that were created on staybettr.com, websites powered by SBVR for an eligible property, or directly with an employee or agent of SBVR. Websites powered by SBVR shall not include any third-party website that charges fees to either the Member or SBVR for booking on their platform.
  
• Third-Party Site: Any site that is not staybettr.com.
  
• Program Page:  https://staybettr.com/en/staybettr-rewards
• Opted into Marketing: Shall mean that the Member has not blocked reception of marketing and promotional emails from SBVR by means of reporting emails as Junk/SPAM, or by voluntarily removing themselves from our marketing lists.
  

Program Dates, Prior, and Existing Reservations: The StayBettr Rewards program began on June 1, 2025. No reservation with a check-in date prior to this date is eligible for program Perks, nor are you eligible for refunds or compensation based on any terms of this program. However, stays conforming to these Terms completed after January 1, 2023 may be counted as qualifying activities for this program. Stays commencing after June 1, 2025 are eligible to redeem Perks, even if they were initially booked prior to the program start date. 

Membership: Anyone over the 18 becomes a member of the StayBettr Rewards program automatically when they provide SBVR with their legal name and valid email address. Anyone over the age of 18 may self enroll in the program by filling out an enrollment form on the program page. There is no cost or purchase requirement to become or remain a Member.

Combining Memberships: You may combine your membership with members of your household one time. The Member(s) must request this action and provide evidence of a common household, as determined by SBVR.

Temporary Loss of Membership Benefits: Members will temporarily lose all the rights and privileges of this program if they are not Opted into Marketing by SBVR. Members can restore their benefits eligibility by consenting to marketing by SBVR. Perks may not be used during the ineligible period. Members eligible for Status Tiers designation will be restored to the tier they are eligible for at the time of restoration.

Persons Ineligible for Membership: Any person under the age of 18 years old is ineligible to be a Member of the program. Other persons will be ineligible for membership if you, or a member of your household:

1. Initiate Credit Card Chargebacks: if you initiate a credit card dispute with one of our payment processors you, even if you prevail in the dispute.
2. Unpaid Debts or Reservation Charges: If you refuse to pay charges due to SBVR, even if an insurance or host protection policy pays SBVR for the unpaid totals.
3. Damage to Property: We may determine that you are ineligible for membership if you are found responsible for damage to property managed by SBVR. If the you takes full financial responsibility or the damage is minor, we may, in our sole discretion, choose to waive this penalty.
   
4. Other: SBVR, may at its sole discretion, deem you  ineligible for membership in this program for any reason and at any time without notice.
   

If we deem you ineligible, your membership will be immediately terminated and all qualifying activities will be considered null and void.  You cannot appeal your termination from program eligibility. SBVR, at its sole discretion, may restore your eligibility to participate in the program, and may establish any requirement it deems reasonable, for you to be restored to membership in the program. SBVR will determine whether prior qualifying activities will be restored. SBVR's decisions regarding eligibility are final.

Voluntary Termination and Life Events: A Member may voluntarily end their participation in the program at any time. You can either formally relinquish your membership by contacting us, stop booking qualifying stays, or you can voluntarily stop using the benefits of the program. Your Membership will automatically terminate at your death, with any current or future benefits of the program forfeited. At SBVR's sole discretion, we may allow a one time transfer of qualifying activities to a surviving spouse after documentation is submitted.

Earning Status Tiers: Members who complete the required number of Qualifying Activities within the currently assessed qualifying periods, as defined in these Terms will be designated with special Status that will be tiered. Status Tier requirements are as follows: All tiers require you complete at least one qualifying activity in the most recent qualifying period. Each tier requires the following total qualifying activities for the assessment period.

• Bronze: One (1) qualifying activity
• Silver: Two (2) qualifying activities
• Gold: Three (3) qualifying activities
• Platinum: Four (4) qualifying activities
• Elite: Five (5) qualifying activities
• Executive: Six (6) qualifying activities.

The list above also establishes the rank of Status Tiers. Bronze being the lowest and Executive being the highest Status Tiers. SBVR may at its sole discretion wave a Member's requirements for Status Tiers designation. Clients with a valid contract for property management services will receive complimentary Status Tier designation. Professional and Elite Plan clients will receive Executive Tier designation, and Essentials Plan clients will receive Elite status unless they otherwise qualify for a higher tier.

Retaining and Reassessing Your Status Tier: The program will undertake an initial census on June 1, 2025 to set Status Tiers designations for existing Members based on the following qualifying periods: January 1, 2025-May 31, 2025, 2024, 2023. The next, and all future censuses will occur on December 31 each year. The following qualifying periods will be used to set your Status Tier Designation:

1. 2026 Status Tiers set using qualifying periods: 2025, 2024, 2023.
2. 2027 Status Tiers set using qualifying periods: 2026, 2025, 2024.
3. 2028 Status Tiers set using qualifying periods: 2027, 2026, 2025.
4. 2029 Status Tiers set using qualifying periods: 2028, 2027, 2026.
5. 2030 Status Tiers set using qualifying periods: 2029, 2028, 2027.

To retain your current Status Tier you must make at least one qualifying activity in the current qualifying period period AND have enough total qualifying activities to keep your designation. If you do not have enough qualifying activities at census to retain your Status Tier designation, your status will adjust to the tier you're currently eligible for. If your total qualifying activities required for your tier falls below threshold during the current period, your Status Tier will remain the same until the next census. However, your Status Tier will be upgraded immediately following the completion of a qualifying activity that earns you the next Status Tier designation.

Temporary Loss of Status Tier Designation: A Member will temporarily lose their Status Tier designation if they do not complete at least one Qualifying Activity in the most recent Qualifying Period. A Member can restore their Status Tier designation by completing one qualifying activity. The qualifying activity will be counted as a qualifying activity for Status Tier assessment, but will be ineligible for Perks redemption, as your Status Tier is not restored until the stay is completed. The Member's restored Status Tier designation will be based on their eligibility at the time of restoration.

Utilizing Perks: Members will be eligible to utilize the Perks of their Status Tier designation as well as all the Perks of all lower tiers. However, Perks that are modified or replaced in a higher tier can not be combined with those of the lower tier. Members may not use Perks during periods of  temporary or permanent loss of Membership eligibility. Unused Perks have no monetary value, and you will not be compensated if you do not, or are unable to use any of your Perks.

Perks may not be redeemed for cash unless allowed by law. SBVR has determined that the monetary value of all your Status Tier Perks to be one-tenth of one cent. ($0.001). Where allowed by law, you can redeem the value of your Perks once annually by submitting a signed letter requesting payment with your program member details, and a self addressed stamped envelope to us. If you redeem your Perks for cash,  you will be ineligible to use Perks on future stays for 12 months.

Limits on the use of Perks: Certain Perks may have periods of ineligibility or blackout dates. Blackout dates vary by region and property, and SBVR is not required to publish a schedule in advance. Additionally, SBVR may designate partially or fully ineligible properties for Perks redemption. Unless otherwise noted, stays at Perks ineligible properties, will still count as qualifying activities for Status Tiers assessment.  

Specific Restrictions and Notes on Available Perks:

• Modification or Elimination of Fees: When your Status Tier provides discounted fees, such as late check-out fees, they are available to the extent that a fee is charged at the property. These discounts can't be combined. For example, you can't receive both Off Peak Pricing during Peak Periods and also receive an additional discount. We automatically give you largest discount you're eligible for.
• Discounted Stay Extensions: These discounts can't be combined. You may only extend your stay for a discounted rate after you have checked-in to the property. The night requested must be available at the property you are currently staying at. If your original check-out is on a Friday, you must book 2 additional nights, or wait until 12 hours prior to check-out for confirmation of availability for a single night extension.
• 5/10% Off Your Stay: Discounts are not combined, but we automatically give you the largest discount you're eligible for. Discount is only taken on the nightly rate, not any fees. Discounts can not be combined with other offers.
• Stay 9 Nights Get Your 10th Night Free:  Every 9 nights you stay with us you earn a 10th night free. The reservation containing the 10th night will be discounted at the average nightly rate of your previous 9 nights, or the average nightly rate of your current reservation--whichever rate is lower. Counting of nights starts from the time you reach Elite Status Tier.
• Changes to Check In/Out Times: All changes to check-in or out times are subject to availability. We will not be able to adjust times if we have same day turnover, maintenance that can't be rescheduled, or cleaning crew schedules that can't be changed. 
• Guaranteed Early Check-In's and Late Check-Out's: Guaranteed changes to check in and out times are subject to calendar availability at the time you made the request. The following Black Out Periods apply: Late Check-Outs on Friday, Early Check-Ins on Sunday. We will provide adjustment those days if we can, but we won't guarantee them in advance. There may be additional Black Out dates during periods of peak demand, or at properties that experience high occupancy.
  
• Cancellation Flexibility: The cancellation policy for your reservation will automatically become the next most flexible published cancellation policy provided at the property. (ie strict will become. firm, will become moderate)
  
• 24 Hour Cancellation: Unless the property is not eligible, your cancellation policy automatically becomes the Flexible Policy.
• Complimentary Date Changes: Allows you to change the dates of your stay, even after the cancellation window has closed. If the number of nights and property stays the same, your price will not go up, even if the new underlying nights are more costly. This price cap only applies to bookings taken during similar periods of demand. (ie the price for a weekday stay in April, can't be substituted for a stay July 4th week.)
  

Miscellaneous: If you were automatically enrolled as a Member, that automatic enrollment is not construed as acceptance of these Terms. You will be asked to accept these Terms when 1) you voluntarily sign up to participate in the program via the Program Site, and/or 2) you wish to redeem Perks you are eligible for under the program. You agree to hold SBVR harmless for any losses, perceived or real, arising from your participation in StayBettr Rewards. Any benefit received by you from the program must conform to these Terms and are not guaranteed. If you unsatisfied with the program, you agree that you have no rights to compensation, monetary or otherwise. Your sole remedy is to stop participating in the program and surrender your membership. For more information you may Contact Us.